FAQs
ORDERS
HOW DO I MAKE AN ORDER?
Browse, and once you've found something you like, click on 'Add To Cart'. Your cart can be accessed by clicking on the shopping cart icon on the top right corner of the website.
You may check out by clicking on 'Check Out', in the shopping cart page. This will lead you to the payment page.
Should you decide to continue shopping, click on any of the links on the menu or click on 'Continue Shopping'.
THERE'S A PROBLEM WITH MY ORDER OR AT CHECK OUT. WHAT DO I DO?
Email us at contact [email protected] and we will get back to you with a solution as soon as we can.
WHAT PAYMENT METHODS DO YOU ACCEPT?
allithing accepts the following payment methods:
- All credit and debit cards, Visa or Mastercard.
- Direct bank transfer services e.g. Maybank2u, CIMBClicks, RHB Now etc.
- Other payment gateways like Touch n Go, Grab Pay and so forth (Malaysia only)
SHIPPING + DELIVERY
WHERE DO YOU SHIP FROM?
We are based in Penang Island, Malaysia! All orders are shipped by us from our office in Penang Island. Standard orders to Malaysia and the Singapore will never have duties. All international orders may subject to import duty taxes, VAT and handling fees, which we are not responsible for.
DO YOU OFFER FREE SHIPPING?
YES! We offer FREE shipping to whole Malaysia on all orders over RM100.00 for West Malaysia and over RM150.00 for East Malaysia after discounts and promo codes.
Free shipping is not currently available to destinations outside of Malaysia.
WHEN WILL MY ORDER SHIP?
All in stock orders are processed and shipped within 1-3 business days.
If your order has not shipped within this time frame, it may be because of:
- Pre-order items
- Items that are not in stock and have an estimated ship date
- Personalized custom made items
- Missing information - Please check your email!
If your order includes any of the items mentioned above, your entire order will be shipped in full as soon as all items are available. If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at [email protected]
For more information, visit the product page of the item ordered or view our shipping policies.
WHEN WILL MY ORDER ARRIVE?
Due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Note that we are not responsible for undeliverable packages.
The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.
Malaysia: 3-7 business days
Singapore: 4-10 business days
International: 15-45 business days
For more accurate information on when your package will arrive, refer to your tracking number. Please allow a few days for it to register.
More information about our shipping policies
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.
More information about our shipping policies
I'M LOCAL! CAN I PICK UP MY ORDER?
If you’re in Penang Island, you have the option to pick up your order at our office located in Penang Island! Just select "Pick up" as your Delivery Method when you check out. Once your order is complete and ready for pick-up you will receive a notification email that will contain a link to book a pick up time.
Due to the covid-19 pandemic, please ensure that you are wearing a mask and have your order number ready.
HOW LONG DOES IT TAKE FOR PERSONALIZED ITEMS TO SHIP?
All personalized custom made jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized pieces ship in approximately 5-7 Days.
More information about our Made-To-Order details
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
- Verify the shipping address on your order is correct
- Look for an attempted delivery notice slip
- Double check your area in case it's stored in a hidden area
- Check to see if your neighbours or someone in your residence accepted it
- Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
If your package is still no where to be found, please contact us at [email protected].
CUSTOMER CARE
HOW CAN I CREATE AN ACCOUNT?
You can create an account with us here.
You can also create an account during the checkout process. We recommend creating an account so you can view your order history and save your information for quick and easy checkout in the future.
WHAT CURRENCY ARE YOUR PRICES IN?
Orders are processed in either MYR or SGD. This can be changed on the top right corner of the website. If you are paying via PayPal, your order will be processed in USD, there is no other currency accepted via PayPal a this time.
MY PRODUCT IS DAMAGED. WHAT CAN I DO?
Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment.
If you find yourself in this situation, please contact us immediately at info at [email protected]. with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
Please note we are unable to accept reclamations beyond 60 days pass the date you received your order and damages incurred from wear and tear or mishandling of the item.
DO YOU OFFER GIFT PACKAGING?
We love that you're gifting our pieces! Your order will automatically include a pouch for gifting. Our gift boxes can be purchased as an add-on to your order.
You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout. We love surprises!
I FORGOT TO USE MY PROMO CODE. WHAT DO I DO?
Due to the high volume of inquiries we receive daily, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!
THE ITEM I PURCHASED IS ON SALE NOW. WHAT CAN I DO?
Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) up to 3 days after your order is placed. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at [email protected] within 7 days of your order date to request a price adjustment.
HOW CAN I CARRY YOUR PRODUCTS IN MY RETAIL STORE?
For more information on becoming an allithing retailer, please contact wholesale [email protected] with details about your business and store.
Have questions? Send us an email:
[email protected]