FAQs
SHIPPING + DELIVERY
WHERE DO YOU SHIP FROM?
We are based in Penang Island, Malaysia! All orders are shipped by us from our office in Penang Island. Standard orders to Malaysia and the Singapore will never have duties. All international orders may subject to import duty taxes, VAT and handling fees, which we are not responsible for.
DO YOU OFFER FREE SHIPPING?
YES! We offer FREE shipping to whole Malaysia on all orders over RM100.00 for West Malaysia and over RM150.00 for East Malaysia after discounts and promo codes. Read More
Free shipping is not currently available to destinations outside of Malaysia.
WHEN WILL MY ORDER SHIP?
All in stock orders are processed and shipped within 1-3 business days.
If your order has not shipped within this time frame, it may be because of:
- Pre-order items
- Items that are not in stock and have an estimated ship date
- Personalized custom made items
- Missing information - check your email!
If your order includes any of the items mentioned above, your entire order will be shipped in full as soon as ALL items are available. If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at [email protected]
For more information, visit the product page of the item ordered or view our shipping policies.
WHEN WILL MY ORDER ARRIVE?
Due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Note that we are not responsible for undeliverable packages.
The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.
Malaysia: 3-7 business days
Singapore: 4-10 business days
International: 15-45 business days
For more accurate information on when your package will arrive, refer to your tracking number. Please allow a few days for it to register.
More information about our shipping policies
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you'll receive a shipping confirmation email. It will contain shipment details, tracking number, and a package tracking link. To track an order on allithing, sign in to access your account that will contain order information.
Please allow a few days for your tracking to start working.
More information about our shipping policies
I'M LOCAL! CAN I PICK UP MY ORDER?
If you’re in Penang Island, you have the option to pick up your order at our office located in Penang Island! Just select "Pick up" as your Delivery Method when you check out. Once your order is complete and ready for pick-up you will receive a notification email that will contain a link to book a pick up time.
Due to the covid-19 pandemic, please ensure that you are wearing a mask and have your order number ready.
HOW LONG DOES IT TAKE FOR PERSONALIZED ITEMS TO SHIP?
All personalized custom made jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized pieces ship in approximately 5-7 Days.
More information about our Made-To-Order details
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
- Verify the shipping address on your order is correct
- Look for an attempted delivery notice slip
- Double check your area in case it's stored in a hidden area
- Check to see if your neighbours or someone in your residence accepted it
- Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
If your package is still no where to be found, please contact us at [email protected].
Have questions? Send us an email:
[email protected]